// Managed IT Services
Your systems, handled.
Your team, focused.
Zetnot's managed IT service keeps your infrastructure, applications, and end-user systems running quietly in the background - so your business runs loudly in the foreground.
// What we do
Running IT in-house is expensive, distracting, and hard to staff.
We take it on - monitoring, maintenance, support, security, and the dozens of small things that pile up between them - under a clear monthly agreement with response times you can actually hold us to.
// The work
What's covered.
24/7 infrastructure monitoring
01Servers, networks, cloud workloads, databases - watched continuously, with alerts triaged by humans, not just dashboards.
Helpdesk & end-user support
02A real support team your employees can reach by chat, email, or phone. Tickets resolved fast, with the kind of patience your CFO won't have.
Cloud management
03Day-two operations across AWS, GCP, Azure, and Microsoft 365 / Google Workspace. Patching, backups, identity, cost - handled.
Cybersecurity operations
04Endpoint protection, MDR, email security, vulnerability management, phishing simulations, incident response. The full hygiene stack, kept current.
Backup & disaster recovery
05Tested backups. Documented recovery plans. Real RTO/RPO numbers we commit to in writing.
Patch & vulnerability management
06Operating systems, applications, third-party libraries - patched on a schedule, with emergency response for zero-days.
Network & connectivity management
07Firewalls, VPNs, SD-WAN, Wi-Fi, ISP relationships. The plumbing, professionally maintained.
Vendor management
08We deal with your software vendors, ISPs, and hardware suppliers so your team doesn't have to.
// How we work
How we work.
Onboard
We document your environment end to end - assets, accounts, configurations, vendors, risks. Many clients learn things about their own setup in this phase.
Stabilize
First 30–60 days: knock down long-standing issues, close obvious security gaps, get monitoring clean.
Operate
Steady-state delivery against a written SLA. Monthly reports, quarterly reviews, no surprises.
Improve
Every quarter we bring a short list of upgrades - security, cost, performance, automation - prioritized by impact.
// What changes
What it feels like.
Tickets close fast. Outages get shorter and rarer. Your auditors stop frowning. Your leadership stops getting paged about printers. You stop wondering who has access to what.
- Three tiers - Core, Pro, Enterprise
- 15-minute SLA on critical incidents
- Monthly reports, quarterly reviews
- 12-month standard commitment
// FAQ
Questions, answered straight.
Do you replace our internal IT team, or work with them?
+
Both models work. Some clients fully outsource; others use us as a force multiplier for an internal lead.
What are your response times?
+
SLAs depend on tier - typically 15 minutes for critical incidents, 1 hour for high-priority, 4 hours for standard. All committed in writing.
Are you SOC 2 / ISO compliant?
+
Yes. We can also help you achieve and maintain your own compliance.
What's the minimum commitment?
+
12 months is standard. Shorter pilots available for the right fit.
Tired of IT eating your week?
Hand it to us. A short discovery call, a clear proposal, and a quiet inbox within a month.